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If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and deleting
all jobs except the first one.
• For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate documents"
check box under the User name text box before entering a PIN number.
• For Macintosh users, save each print job, naming each job differently, and then send the individual jobs to the
printer.
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Print job takes longer than expected
Try one or more of the following:
REDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the print
job.
TURN OFF THE PAGE PROTECT SETTING
From the home screen, navigate to:
> Settings > General Settings > Print Recovery > Page Protect > Off >
CHANGE THE ENVIRONMENTAL SETTINGS
When using Eco‑Mode or Quiet Mode settings, you may notice a reduction in performance.
Printing slows down
Try one or more of the following:
MAKE SURE TO USE PAPER NOT NARROW ENOUGH TO INVOKE THE SLOWDOWN MODE
Place larger paper such as Letter and A4 in the tray, and then print the same file.
Note: The slowdown mode functions as designed. This is to protect the fuser from becoming damaged by large
temperature differentials across its length.
CONTACT CUSTOMER SUPPORT
If the problem continues, then the printer may need to be serviced. For more information, contact customer support.
Troubleshooting 288