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840.01 Scanner disabled by admin
Print without the scanner or contact your system support person.
840.02 Scanner disabled. Contact system administrator if problem persists.
Try one or more of the following:
• Touch Continue with scanner disabled to return to the home screen, and then contact your system support person.
• Touch Reboot and automatically enable scanner to cancel the job.
Note: This attempts to bring the scanner back online.
1565 Emulation error, load emulation option
The printer automatically clears the message in 30 seconds, and then disables the download emulator on the firmware
card.
Solving printing problems
Multiple‑language PDF files do not print
The PDF files may contain unavailable fonts.
1 Open the document you want to print in Adobe Acrobat.
2 Click the printer icon > Advanced > Print as image > OK > OK.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on.
If Ready does not appear, then turn the printer off and contact Customer Support.
Error message about reading USB drive appears
Make sure the flash drive is supported.
Print jobs do not print
Try one or more of the following:
MAKE SURE THERE IS NO PROBLEM WITH YOUR PRINTER
From the printer control panel, check the status. If necessary, follow the recovery instructions.
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready appears on the display before sending a print job.
Troubleshooting 286