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REPLACE THE PHOTOCONDUCTOR
Replace the photoconductor of the color with the repeating defect, if the defects occur in the following instances:
• Every 28.3 mm (1.11 in.) of the page
• Every 72.4 mm (2.85 in.) of the page
REPLACE THE FUSER
Replace the fuser if print defects occur in the following instances:
• Every 47.4 mm (1.87 in.) of the page
• Every 94.8 mm (3.73 in.) of the page
• Every 113 mm (4.45 in.) of the page
Shadow images appear on prints
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CHECK THE PAPER TYPE AND WEIGHT SETTINGS
Make sure the paper type and weight settings match the paper loaded in the tray:
1 From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings.
2 Before sending the job to print, specify the correct paper type setting:
• For Windows users, specify the paper type from Print Properties.
• For Macintosh users, specify the paper type from the Print dialog.
MAKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE
Replace the defective photoconductor.
MAKE SURE THE PRINT OR TONER CARTRIDGE IS NOT LOW ON TONER
1 Remove the cartridge.
Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print
quality of future print jobs.
2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3 Reinsert the cartridge.
Note: If print quality does not improve, then replace the cartridge.
Troubleshooting 314