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Light colored line, white line, or incorrectly colored line appears on prints
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Try one or more of the following:
MAKE SURE THERE IS NO DEFECTIVE TONER CARTRIDGE
Replace the defective toner cartridge.
MAKE SURE THE PHOTOCONDUCTOR UNIT IS NOT DEFECTIVE
Replace the defective photoconductor unit.
MAKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE
Replace the defective transfer module.
CLEAN THE PRINTHEAD LENSES
1 Open the front door, and then the internal cover.
2 Locate the printhead wipers.
3 Gently pull the printhead wiper out until it stops, and then slowly slide it back into place.
4 Clean the remaining three printhead lenses.
Paper curl
Try one or more of the following:
CHECK THE PAPER TYPE AND WEIGHT SETTINGS
Make sure the paper type and weight settings match the paper loaded in the tray or feeder:
1 From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
2 Before sending the print job, specify the correct paper type setting:
• For Windows users, specify the paper type from Print Properties.
• For Macintosh users, specify the paper type from the Print dialog.
LOAD PAPER FROM A FRESH PACKAGE
Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.
Troubleshooting 309