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12-1
v1.0, January 2010
Chapter 12
Troubleshooting and Using Online Support
This chapter provides troubleshooting tips and information for the UTM. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the common
problems listed, go to the section indicated.
•Is the UTM on?
Go to “Basic Functioning” on page 12-2.
• Have I connected the UTM correctly?
Go to “Basic Functioning” on page 12-2.
• I cannot access the UTM’s Web Management Interface.
Go to “Troubleshooting the Web Management Interface” on page 12-3.
• A time-out occurs.
Go to “When You Enter a URL or IP Address a Time-out Error Occurs” on page 12-4.
• I cannot access the Internet or the LAN.
“Troubleshooting the ISP Connection” on page 12-5.
• I have problems with the LAN connection.
Go to “Troubleshooting a TCP/IP Network Using a Ping Utility” on page 12-7.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 12-9.
• The date or time is not correct.
Go to “Problems with Date and Time” on page 12-10.
• I need help from NETGEAR.
Go to “Using Online Support” on page 12-10.
Note: The UTM’s diagnostic tools are explained in “Using Diagnostics Utilities” on
page 11-43.