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ProSecure Unified Threat Management (UTM) Appliance Reference Manual
C-8 System Logs and Error Messages
v1.0, January 2010
• PPTP Idle-Timeout Logs
• PPP Authentication Logs
Table C-11. System Logs: WAN Status, PPTP Idle-Timeout
Message 1
Message 2
Message 3
Message 4
Message 5
Message 6
Message 7
Message 8
Message 9
Nov 29 11:19:02 [UTM] [pppd] Starting connection
Nov 29 11:19:05 [UTM] [pppd] CHAP authentication succeeded
Nov 29 11:19:05 [UTM] [pppd] local IP address 192.168.200.214
Nov 29 11:19:05 [UTM] [pppd] remote IP address 192.168.200.1
Nov 29 11:19:05 [UTM] [pppd] primary DNS address 202.153.32.2
Nov 29 11:19:05 [UTM] [pppd] secondary DNS address 202.153.32.2
Nov 29 11:20:45 [UTM] [pppd] No response to 10 echo-requests
Nov 29 11:20:45 [UTM] [pppd] Serial link appears to be disconnected.
Nov 29 11:20:45 [UTM] [pppd] Connect time 1.7 minutes.
Nov 29 11:20:45 [UTM] [pppd] Sent 520 bytes, received 80 bytes.
Nov 29 11:20:51 [UTM] [pppd] Connection terminated.
Explanation Message 1: Starting PPP connection process
Message 2: Message from server for authentication success
Message 3: Local IP address assigned by the server.
Message 4: Server side IP address.
Message 5: primary DNS configured in WAN status page.
Message 6: secondary DNS configured in WAN status page.
Message 7: Sensing idle link
Message 8: Data sent and received at the LAN side while the link was up.
Message 9: PPP connection terminated after idle timeout.
Recommended Action To reconnect during idle mode, initiate traffic from the LAN side.
Table C-12. System Logs: WAN Status, PPP Authentication
Message Nov 29 11:29:26 [UTM] [pppd] Starting link
Nov 29 11:29:29 [UTM] [pppd] Remote message: Login incorrect
Nov 29 11:29:29 [UTM] [pppd] PAP authentication failed
Nov 29 11:29:29 [UTM] [pppd] Connection terminated.WAN2(DOWN)_
Explanation Starting link: Starting PPPoE connection process
Remote message: Login incorrect: Message from PPPoE server for incorrect
login
PAP authentication failed: PPP authentication failed due to incorrect login
Connection terminated: PPP connection terminated
Recommended Action If authentication fails, then check the login/password and enter the correct one.