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ProSecure Unified Threat Management (UTM) Appliance Reference Manual
12-12 Troubleshooting and Using Online Support
v1.0, January 2010
To submit a file to NETGEAR for analysis:
1. Select Support > Malware Analysis from the menu The Online Support screen displays.
2. Enter the settings as explained in Table 12-1.
3. Click Submit.
Accessing the Knowledge Base and Documentation
To access NETGEAR’s Knowledge Base for the UTM, select Support > Knowledge Base from
the menu. To access NETGEAR’s documentation library for your UTM model, select Support >
Documentation from the menu.
Figure 12-3
Table 12-1. Malware Analysis Settings
Setting Description (or Subfield and Description)
Email Address The e-mail address of the submitter to enable NETGEAR to contact the
submitter if needed.
File Location Click Browse to navigate to the file that you want to submit to NETGEAR.
Source / Product Model Specify where the file originated (for example, an e-mail address if received
via e-mail) and, if known, which product or scan feature (for example, the
UTM or a desktop anti-virus application) detected the file.
Description As an option, include a description or any information that is relevant.