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REVISION HISTORY
Manual # Date Comments
C690M 5/02 Original version.
C690M-A 4/03 Added documentation on the Special Device Format field and the camera tour feature. Revised documentation to reflect removal
of the Apply and Cancel buttons from the Motion Selection Screen, addition of the Custom Device Filter on the Data Format
Screen, and the way the current transaction line corresponds to the video on the Recorded Transaction Data Screen. Revised
the DVR installation procedures. Added a comment that the PC must be configured with an IP address within the same IP
subnet as the DVR. Added a tip on sharing addresses in the browser’s Favorites file. Added comments about enabling/disabling
features with regard to an external modem. The logon user ID is no longer case sensitive.
C690M-B 9/03 Added note to Tables A, B, and D for clarification.
C690M-C 7/04 Per CAR 040407, added material throughout the manual indicating that port 8004 is now the standard web service port
for the DX2000. This involves adding :8004 to the end of the IP address. Added instructions on enabling the slide controls
for monitor brightness, contrast, and gamma.
C690M-D 10/04 Removed 80 GB models per ECO #04-10343.
C690M-E 11/04 Added FCC Class B notification, and made minor changes to product descriptions and Table A and B headings.
Pelco, the Pelco logo, Spectra, Genex, Legacy, Esprit, and Camclosure are registered trademarks of Pelco.
Microsoft and Windows are registered trademarks of Microsoft Corporation. © Copyright 2004, Pelco.
Pentium is a registered trademark of Intel. All rights reserved.
WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years on FT/FR8000 Series fiber optic products and the following fixed camera
models:
CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and CC3651H-2X.
• Three years on all other fixed camera models (including Camclosure
®
Integrated
Camera Systems) and Genex
®
Series (multiplexers, server, and keyboard).
•Two years on all standard motorized or fixed focal length lenses.
•Two years on Legacy
®
, CM6700/CM6800/CM8500/CM9500/CM9700 Series Matrix,
DF5 and DF8 Series Fixed Dome products.
•Two years on Spectra
®
, Esprit
®
, and PS20 Scanners, including when used in
continuous motion applications.
•Two years on Esprit
®
and WW5700 series window wiper (excluding wiper blades).
• Eighteen months on DX Series digital video recorders and NVR300 network video
recorders.
• One year (except video heads) on video cassette recorders (VCRs). Video heads will
be covered for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous motion
applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco,
Clovis, California. Repairs made necessary by reason of misuse, alteration, normal
wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting
from the specific use or application made of the Products. Pelco’s liability for any claim,
whether based on breach of contract, negligence, infringement of any rights of any
party or product liability, relating to the Products shall not exceed the price paid by the
Dealer to Pelco for such Products. In no event will Pelco be liable for any special,
incidental or consequential damages (including loss of use, loss of profit and claims of
third parties) however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also
have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-
1981 to obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty
conditions stated above, please include a written explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which the item was
received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at
(800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for
credit, and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing
charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA
number and freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental
U.S., Alaska, Hawaii or Puerto Rico and are
instructed to return goods to the USA, you
may do one of the following:
If the goods are to be sent by a COURIER
SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT
FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933