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74 C1534M (1/06)
The Software Requires a Backup Database During a Restart
If the VMX210 suffers a serious system error resulting in a corruption of the system configuration information, the software will prompt the user
to specify an alternative database during system restart. Refer to the Restore the VMX210 Database section for instructions.
The Video Window Turns Black or Blue After Dropping a Camera
This problem indicates that the selected camera’s video link is broken. This may be the result of a fault at the camera, the video cables, the
switcher connections, or the system configuration diagram. Use the following checklist to determine the location of the fault.
NOTE: A black video window indicates a problem between the camera and the switcher. A blue video window indicates a problem between the
switcher and the VMX210 workstation.
Verify camera operation: Check the camera to ensure that it is receiving power and has not sustained any damage.
Verify camera configuration: Open the device configuration window and confirm that the camera is connected properly to a switcher or
the main VMX210 video inputs in exactly the same way that it is connected physically.
Test cables and connections: Check the system cables and connectors with cables and connectors that are known to be functioning
correctly.
Presets Have Moved From Their Original Positions
Check the camera’s mounting structure to ensure that no camera movement has occurred or is possible. If the problem persists, it is likely a
problem with the camera hardware. Contact your camera manufacturer.
NOTE: Some cameras will lose their preset settings when the dome is changed.
Incorrect Cameras Are Being Displayed When an Alarm Is Activated
This type of error can be the result of either an incorrect macro specification in the alarm (digital input point) configuration or incorrect camera
specification within the alarm’s macro. Verify that both the macro and alarm configuration have been designed properly.
A Facility Map Image Will Not Load Properly or at All
Verify that the desired image is in the Video Management Software “Site Maps” directory and has been saved in one of the acceptable image
file formats (.jpg, .bmp, .wmf, .emf, and .gif). If the image is too large or small, it must be edited to an acceptable size for the Video Management
Software map window (1016 x 673, 16-bit color is ideal).
Blue Lines Remain on the Facility Map Image After Closing the Map Edit Tool Bar
This error will occur after drawing an image link area but not specifying the linked map. This problem can be fixed by selecting File > Edit Image
Map, right-clicking inside the identified link area, and selecting the desired linked image from the pop-up window.
Video is Displayed When a Camera is Dropped Onto a Video Window, but there is No Ptz Control
This error is typically the result of a problem with the controls being sent to the cameras or with the control lines themselves. First, verify that the
camera’s installation details are correct with respect to how the camera is controlled and/or how the camera is addressed. The com port settings
on the VMX210 workstation or other serial device distribution system should match the specifications for the serial devices connected to it. This
includes baud rate, parity, and start and stop bits. If correcting these does not solve the problem, check all serial connections to ensure that there
are no bad cables or connections, and check that the serial addressing within the camera matches what is specified within the VMX210.
The Capture Viewer Displays Blue Images or None at All
Verify that there is a valid video source to capture an image from. If the video window Status Bar does not indicate a failure and the source can
be viewed in any other video display window, restart the system and note any error messages that appear during device initialization.
A Video Window Displays the Simulated Video
VMX200 will display a Simulated Video image if the system’s display/control windowing board fails to initialize properly. Restarting VMX200
software will correct this problem.
The Control/Display Monitor Windows are Displaying a Green Tint
This is another indicator that the windowing board failed to initialize properly. Power down the system completely (cold boot) and restart to
correct the problem.
The Video Control/Display and Map Windows Are Not In the Desired Positions or Do Not Utilize the Additional Monitors Installed If the monitor
and Windows desktop resolution settings are changed, window placement may not appear correctly. If this happens, the “.ccm” configuration
file must be deleted so that the system is forced to re-create the file with the proper monitor resolution parameters. The file can be found in the
“WinNT\System32\ccsupp” directory. Before deleting the .ccm file, ensure that the monitor and desktop resolution parameters within the
Windows system control panel are configured properly.
The resolution of VMX210 workstation monitors are configured at the factory to 1024 x 768 so that the Windows desktop becomes multiples of
these values. A dual monitor system is configured with a desktop resolution of 2048 x 768 (or 1024 x 1536). Note that monitors must also be set
to 60Hz with high color depth (16 bit).