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Fault Messages
319
ACTIVATE LOST No Printer detects
twinax protocol
communication
errors.
The printer reports the
error.
B10 ERROR: NO
DRAM DETECTED*
No SDRAM DIMM
may not be
properly installed.
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
1
B11 ERROR: RAM
TEST FAILED*
No RAM test failure.
SDRAM DIMM
may not be
properly installed.
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
1
B12 ERROR:
PROGRAM
MISSING*
No Program not
downloaded to the
printer.
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
1
B13 ERROR: NOT
COMPATIBLE*
No Attempting to
download a
program that is not
intended for this
printer.
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution