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Chapter 7 Diagnosing Problems
340
SECURITY KEY
NOT DETECTED
No The security key is
not present or has
failed.
Contact your authorized
service representative.
1
SENDING
PROGRAM
TO EC
PROCESSOR
No Status message:
the printer is
loading the engine
controller program
into the engine
controller.
No action is required.
SHUTL INV CMD* No Fatal firmware
error on controller
board.
Contact your authorized
service representative.
1
SHUTL INV PARM* No Fatal firmware
error on controller
board.
Contact your authorized
service representative.
1
SHUTL OVR
SPEED*
No The shuttle is
running over
speed.
Contact your authorized
service representative.
1
SHUTTLE JAM Yes No shuttle
movement or
shuttle moving at
wrong speed.
Check for obstruction to
shuttle, a twisted ribbon,
or platen lever closed too
tightly. If fault source is
not apparent, contact
your authorized service
representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution