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Chapter 7 Diagnosing Problems
320
B19 ERROR: DC
RETURNED*
No The boot code
calls the DC (the
printer software
that runs on the
PowerPC) and
then the DC code
should run and
never return back
to the boot code. If
the DC code
returns back to the
boot code then this
message will be
displayed.
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
1
B20 STATUS :00%
DOWNLOAD MODE
No Status message
informing the
operator that
software is being
downloaded.
Percentage figure
indicates
approximate
amount loaded into
the printer.
No action is required.
B21 STATUS:
PRINTER RESET
No Status message
informing the
operator that the
printer is
undergoing a
system reset.
No action is required.
B22 ERROR:
DECOMPRESS
SIZE*
No FLASH SIMM may
not be properly
installed.
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution