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Chapter 7 Diagnosing Problems
324
BARCODE
DAMAGED
Reverse Spools
Yes Barcode detected,
but not fully
decoded.
If barcode appears
damaged, reverse ribbon
spools. If barcode label is
present and undamaged,
clean sensor lens using
damp cloth or swab.
Check that platen gap
may be too tight
constricting ribbon
motion. Loosen gap if
needed.
BARCODE
MISSING
Install New RBN
Yes No barcode seen
on the ribbon
spool. Indicates
missing label or
damaged or dirty
sensor.
If label is missing, install
new ribbon. If barcode
label is present and
undamaged, clean sensor
lens using damp cloth or
swab.
BUFFER OVERRUN Yes Receive overrun
(serial interface).
Check printer serial port
configuration setup.
Ensure the baud rate and
data protocol match both
host and printer settings.
CLEAR PAPER JAM Yes No paper motion. Clear jam and reload
paper. If this message
recurs, contact your
authorized service
representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution