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Fault Messages
341
SHUTTLE STALL Yes The shuttle is not
moving.
Set the platen lever to
match the thickness of
paper, but not too tightly.
Check and adjust the
platen gap. Inspect the
ribbon mask for
deformation that snags
and interferes with shuttle
movement. If fault source
is not apparent, contact
your authorized service
representative.
1
SOFTWARE
ERROR*
CYCLE POWER
No Application
software tried to
perform illegal
printer function, or
damaged logic
circuits found on
controller board.
Contact your authorized
service representative.
1
SPX FOUND,
ERROR:
KEY NOT
DETECTED
No The controller
board does not
have a security
key.
Contact your authorized
service representative.
1
SPX NOT NEEDED
OPTIONS
ENABLED
No Options included
on the SPX are
already installed on
the host printer.
Contact your authorized
service representative.
1
STACK
OVERFLOW*
No Fatal firmware
error on controller
board.
Contact your authorized
service representative.
1
STACK
UNDERFLOW*
No Firmware error on
the controller
board.
Contact your authorized
service representative.
1
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution