Filter
Top Products
Troubleshooting 247
Reception Trouble
Check the following points if you are having trouble receiving originals. If you cannot rectify the
trouble by checking these points, or trouble not listed below occurs, contact your service techni-
cian.
Trouble Check Point
Originals cannot be received even
if the [START] button is pressed.
y Did you replace the handset before you pressed the [START]
button? When you answer a call on the handset to receive a
Fax, not replace the handset until you press the [START] button.
y Is the modular cord disconnected?
y Is there a problem at the remote Fax? Check this with the party
trying to send the original.
Paper is not output. y Is the digital multi function system out of paper?
The received original is printed
dark and is illegible or black
stripes are printed on the original.
y Is the original being sent a dirty copy? Check this with the party
trying to send the original.
y Is the trouble due to a problem or operator error at the remote
FAX? (ex. dirty scan glass or dirty scan lamp) Check this with
the party trying to send the original.
y Does the same problem occur even if you make a copy on your
digital multi function system? If so, clean the recording unit of
your digital multi function system.
Paper is output but not printed. y Is there enough toner?
y Is the original placed correctly on the remote FAX? Check this
with the party trying to send the original.
Paper often jams. y Is the paper cassette size setting correct?
y Is the paper cassette properly inserted?
y Is the specified paper type being use?