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_____________________________________ Troubleshooting 11-17
• Make sure all paper cassettes are seated properly. See
“Paper Cassette” in chapter 2.
• If the optional duplexer is installed, make sure it is
connected properly. See “Duplexer” in chapter 10.
• There may be a foreign object in the printer. Turn off the
printer and remove the object. See chapter 2 for the basic
printer setup and chapter 10 for the optional paper feeder
and duplexer setup.
I can’t remove the paper cassette.
• Do not remove the cassette by force.
• Make sure you are using the proper procedure to remove
the paper cassette. See “Paper Cassette” in chapter 2.
• The cassette may be jammed. This can occur if the power
switch is turned off or the multipurpose feeder opened
during printing. Turn off the printer and wait a few
seconds. Turn on the printer and wait for the
READY/IDLE message; then, try to remove the cassette.
Paper Jams
This section contains suggestions for solving paper jams.
Preventing Paper Jams
Use the following guidelines to prevent most paper jams.
• Make sure the printer is level and in an appropriate location. See
“Printer Location” in chapter 2.
• Make sure media meets the guidelines in “Media Specifications”
in chapter 7.
• Make sure media is stored following the guidelines in “Media
Specifications” in chapter 7.