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_____________________________________ Troubleshooting 11-37
4. Reload the multipurpose feeder, if necessary. Close the
multipurpose feeder cover if the media fits completely inside
the tray. See “Multipurpose Feeder” in chapter 2.
Note: If the printer was turned off to clear paper jam, turn on
the printer before loading the multipurpose feeder.
5. Verify that READY/IDLE appears in the front panel window.
Note: If the paper jam was only in the multipurpose feeder or
a paper cassette and the error message does not
disappear, open and close the top cover and
multipurpose feeder again.
Calling for Technical Support
If you encounter problems that cannot be resolved by following the
procedures in this chapter, you may call XANTÉ’s Technical
Support at 800-926-8393 (US and Canada) from 7 a.m. until 7 p.m.
Central Standard Time (CST) Monday through Thursday and 7 a.m.
until 6 p.m. CST on Friday. From other areas, call your XANTÉ
vendor.
Note: Depending on your service agreement, there may be a charge
for Technical Support.
To assist our technicians in serving you more effectively, please have
the following information available when calling for Technical
Support.
Troubleshooting Information
• A start-up page from the printer
• Printer model and serial number (on the XANTÉ sticker
on the back of the printer)
• Printer ROM version (Press the On Line key for 5 seconds;
the version appears in the window.)