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Solving Fax Problems
Phaser® 6128MFP Multifunction Printer
149
Solving Fax Problems
If the fax cannot be sent correctly, refer to the following table, and then perform the
indicated operation. If the fax still cannot be sent correctly, even after performing the
described operations, refer to the Xerox Support website,
www.xerox.com/office/6128MFPsupport
.
This section includes:
• Problems Sending Faxes on page 149
• Problems Receiving Faxes on page 150
Problems Sending Faxes
Symptom Cause Solution
The document is not scanned. The document is too thick, too
thin, or too small.
Use the original glass to send
the fax.
The document is scanned at
an angle.
The document guides are not
adjusted to the width of
the document.
Slide the document guides to fit the
width of the document.
The fax received by the recipient
is blurry.
The document is
incorrectly positioned.
Position the document correctly.
The glass is dirty. Clean the original glass.
The text in the document is
written too faint.
Adjust the resolution.
There may be a problem with
the telephone connection.
Check the telephone line, and then
try sending the fax again.
There may be a problem with
the recipient’s fax machine.
Make a copy to check that this
machine is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
The fax received by the recipient
is blank.
The document was sent with
the front side facing down
(when the ADF is used).
Load the document to be faxed
facing up.