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Solving Fax Problems
Phaser® 6128MFP Multifunction Printer
150
Problems Receiving Faxes
Transmission is not possible. The transmission procedure
may have been
performed incorrectly.
Check the transmission procedure,
and then try sending the fax again.
The fax number may be wrong. Check the fax number.
The one-touch dial key or
speed dial may be
incorrectly programmed.
Check that the keys were
correctly programmed.
The telephone line may be
incorrectly connected.
Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with
the recipient’s fax machine.
Contact the recipient.
Incorrectly configured voice
over IP (VOIP). Digital phone
service is often not compatible
with FAX.
Install dial-tone phone service, or
try to troubleshoot FOIP. For more
information, see:
http://www.soft-switch.org/
Symptom Cause Solution
The received fax is blank. There may be a problem with
the telephone connection or
with the caller’s fax machine.
Check that the machine can make
clean copies. If it can, have the
caller send the fax again.
The caller may have loaded the
pages backward.
Contact the caller.
Faxes cannot be received
automatically.
The machine is set to receive
faxes manually.
Set the machine to
automatic reception.
The memory is full. Load paper if it is empty, and
then print the faxes stored in
the memory.
The telephone line is
incorrectly connected.
Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with
the caller’s fax machine.
Make a copy to check that this
machine is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Incorrectly configured voice
over IP (VOIP). Digital phone
service is often not compatible
with FAX.
Install dial-tone phone service, or
try to troubleshoot FOIP. For more
information, see:
http://www.soft-switch.org/
Symptom Cause Solution