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Getting Help
Phaser® 6128MFP Multifunction Printer
151
Getting Help
This section includes:
• Control Panel Messages on page 151
• PrintingScout Alerts on page 151
• Online Support Assistant on page 151
• Web Links on page 152
Xerox provides several automatic diagnostic tools to help you produce and maintain
print quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the problem.
PrintingScout Alerts
PrintingScout is a tool that is included on the Software and Documentation CD-ROM. It
automatically checks the printer status when you send a print job. If the printer is unable to
print your job, PrintingScout automatically displays an alert on your computer screen to let
you know that the printer needs attention.
PrintingScout is unavailable for Macintosh operating systems.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for print quality,
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6128MFPsupport
.