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Problems using a Windows Environment
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128 System Administration Guide 155
When the required printing result is not obtained
Problems using a Windows Environment
This section explains what to do when a problem occurs while using Microsoft Windows
OS. The possible causes, confirmation methods, and actions are as follows. If a
problem still exists after the corrective action has been performed, follow the Problem
Solving Procedures on page 145 to seek further assistance.
When using Windows 95/Windows 98/Windows Me – page 155
When using Windows NT 4.0/Windows 2000/Windows XP/Windows Server 2003 –
page 156
When using Windows 95/Windows 98/Windows Me
When printing fails
The following table explains what action to take when a printer disabled status (network
error) or (spool error) is displayed when you click [Start]
> [Settings] > [Printers] on your
computer.
The data format of the print
job does not match the print
environment of the client
(print data sent from the
client contains TBCP).
–
Specify PSASC as the printer
name.
The data format of the print
job does not match the print
environment of the client
(print data sent from the
client is in the binary
notation).
–
Set the logical printer name
to PSBIN to print a binary file
in the PostScript language.
Print paper is out. Check the paper refilling
message on the control
panel.
Load the paper into the paper
tray. When changing the
paper size, specify the new
size, if required.
The selected transport
protocol does not match the
client.
Check the transport protocol
selected from the control
panel.
Select the transport protocol
matching the client.
Cause Confirmation Method Action
Cause Confirmation Method Action
The specified print language
is different from the print
language of the print data.
Check the specified print
language and the print
language of the print data.
Specify a print language
matching that of the print
data.