Filter
Top Products
SYMPTOM DIAGNOSIS ACTION
WARNING
HEAD COLD
Printhead is not hot
enough to print properly.
Printing continues while
printhead heats up. If error
remains, environment may be
too cold for proper printing.
Relocate printer to warmer
area. Verify print quality.
ERROR light flashes.
ERROR CONDITION
HEAD ELEMENT BAD
Printhead element is bad
or going bad.
To correct the situation, call a
service technician to replace
the printhead.
Experiencing print
quality problems.
To override this error mes-
sage, turn off the Head Test in
the Printer Configuration.
Printer stops and
PAUSE light goes
ON. The LCD
displays:
Not enough memory to
perform function shown
on the second line.
Explanation of Errors:
You may do any of the
following:
OUT OF MEMORY
CREATING BITMAP
1.Creating Bitmap -
Bitmap size (label
length/width) does not fit
in available memory.
A. With PAUSE on, send a
~HM command to the printer
to display the amount of free
memory. Then either:
OUT OF MEMORY
STORING BITMAP
2.Storing Bitmap -
Not enough memory
available to store the
bitmap created.
Redesign graphic/format
to fit available memory or
remove items from memory to
create more space. or
OUT OF MEMORY
BUILDING FORMAT
3.Building Format -
Label is too complex.
Press PAUSE to skip the
formatting step in process and
proceed to the next step.
OUT OF MEMORY
STORING FORMAT
4.Storing Format -
Format is too large to fit
in available memory.
B. With PAUSE on, press
CANCEL. The printer
skips the current label
formatting process and
goes on to the next label.
OUT OF MEMORY
STORING GRAPHIC
5. Storing Graphic -
Graphic image is too large
to fit in available memory.
C. Turn power OFF and then
ON to clear printer memory
and start over.
OUT OF MEMORY
STORING FONT
6. Storing Font -
Not enough memory
available to store the font.
D. Upgrade the printer to a
larger memory size.
Long tracks of
missing print on
several labels.
Wrinkled ribbon. See “Wrinkled Ribbon”
later in this section.
Print element damaged. Call a service technician.
Fine, angular gray
lines on blank labels.
Wrinkled ribbon. See “Wrinkled Ribbon”
later in this section.
Troubleshooting
170PAX2-Series User’s Guide 39