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SYMPTOM DIAGNOSIS ACTION
Wrinkled ribbon. Ribbon fed through the
machine incorrectly.
See “Ribbon Loading” on
page 5.
Incorrect burn
temperature.
Set the burn temperature to
the lowest possible setting for
good print quality.
Incorrect or uneven
printhead pressure.
Set the pressure to the
minimum needed. See
“Printhead Pressure”
adjustment on page 35.
Media not feeding
properly; “walking” from
side to side.
Make sure that the media is
snug by adjusting the Media
Guide, or call a service tech.
Strip Plate needs
adjusting.
Call a service technician.
Printhead needs vertical
adjustment.
Call a service technician.
Printhead and Platen
Roller need to be
realigned.
Call a service technician.
Ribbon Supply Spindle
motor is inoperative.
Call a service technician.
Broken or melted
ribbon.
Darkness setting too high. Reduce setting for best print
quality, and clean the
printhead thoroughly.
Light printing or no
printing on the left or
right side of the label.
Printhead pressure needs
adjustment or printhead
out of alignment.
See “Printhead Pressure”
adjustment on page 35.
Call a service technician.
Misregistration/skips
labels.
Media Sensor is not
positioned correctly.
Perform Media Sensor
position adjustment.
Printer not calibrated. Recalibrate printer.
Improper label format. Use correct label format.
Misregistration and
misprint of one to
three labels.
Media Sensor is not
positioned correctly.
Place Media Sensor in proper
position.
Dirty Platen. Clean the Platen.
Media does not meet
specifications.
Use media that meets
specifications.
Vertical drift in
top-of-form
registration.
A plus or minus 4-6 dot row
(approximately 0.5 mm)
vertical drift is acceptable
due to the different toler-
ances of the mechanical
parts and printer modes.
First calibrate the printer, then
use the “Label Top Position”
setting to correct. See
“Configuration and
Calibration.”
Printer out of Calibration. Recalibrate printer.
Platen dirty. Clean Platen.
Missing LCD
characters or parts of
characters.
Liquid Crystal Display
may be bad and need
replacing.
Call a service technician.
Changes in
parameter settings
did not take effect.
Parameters are set
incorrectly.
Set parameters and save
permanently. Cycle the printer
power OFF and back ON.
If problem continues,
there may be a problem
with the main logic board.
Call a service technician.
40 170PAX2-Series User’s Guide
Troubleshooting