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59-22
Software Configuration Guide—Release 15.0(2)SG
OL-23818-01
Chapter 59 Configuring Call Home
Message Contents
Error isolation message Plain English description of triggering event
Alarm urgency level Error level such as that applied to a system message
Table 59-5 Common Fields for All Long Text and XML Messages
Data Item
(Plain Text and XML)
Description
(Plain Text and XML)
XML Tag
(XML Only)
Time stamp Date/timestamp of event in ISO time notation:
YYYY-MM-DDTHH:MM:SS
Note the T in between date and time, and note that the timezone/dst
offset from UTC has already been added or subtracted.
CallHome/EventTime
Message name Name of message. For short text message only
Message type Specifically "Call Home". CallHome/Event/Type
Message group Specifically "reactive". Optional in this case because default is
"reactive".
CallHome/Event/SubType
Severity level Severity level of message. Body/Block/Severity
Source ID This field is used to identify the product type for routing using the
workflow engine. it is typically the product family name.
For long test mtessage only
Device ID Unique Device Identifier (UDI) for end device generating message.
This field should empty if the message is nonspecific to a fabric switch.
Format: type@Sid@serial
Where
@:Separator character
• Type: If WS-C4503-E, product model number from backplane
SEEPROM.
• Sid: "C" identifying serial ID as a chassis serial number.
• Serial: The serial number as identified by the Sid field.
Example: "WS-C4503-E@C@SPE4465329F"
CallHome/Customer Data/
ContractData/ DeviceId
Customer ID Optional user-configurable field used for contract information or other
ID by any support service.
CallHome/Customer Data/
ContractData/ CustomerId
Contract ID Optional user-configurable field used for contract information or other
ID by any support service.
/CallHome/ Customer Data/
ContractData/ ContractId
Site ID Optional user-configurable field used for Cisco-supplied site ID or
other data meaningful to alternate support service.
CallHome/ CustomerData/
ContractData/ SiteId
Table 59-4 Format for a Short Text Message (continued)
Data Item Description