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Troubleshooting Your System 157
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. See your Product
Information Guide for complete information about safety precautions, working
inside the computer, and protecting against electrostatic discharge.
1
If the system is operational, run the appropriate online diagnostic test. See
"Using Dell PowerEdge Diagnostics" on page 167.
If diagnostics indicates a fault, follow the corrective actions provided by
the diagnostic program. If the problem is not resolved or if the system is
not operational, continue to the next step.
2
Turn off the system and attached peripherals, unplug the system from the
power source and press the power button, and reconnect the system to
power.
3
Turn on the system and attached peripherals and, as the system boots,
note the messages on the screen.
If the amount of system memory detected during POST does not match
the amount of memory installed or you receive a general memory error
message, proceed to step 4.
If an error messages appears indicating a fault with a specific memory
module, go to step 11.
4
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
5
Open the system. See "Opening and Closing the System" on page 65.
6
Ensure that the memory banks are populated correctly. See "General
Memory Module Installation Guidelines" on page 92.
If the memory modules are populated correctly, continue to the next step.
7
Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 95.
8
Close the system. See "Opening and Closing the System" on page 65.
9
Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.