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162 Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 167.
2
Enter the System Setup program and ensure that the SAS or SAS RAID
controller is enabled. See "Using the System Setup Program" on page 43.
3
Restart the system and press <Ctrl><C> to enter the configuration
utility program:
See the controller's documentation for information about configuration
settings.
4
Check the configuration settings, make any necessary corrections, and
restart the system.
If the problem is not resolved, continue to the next step.
5
Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
6
Open the system. See "Opening and Closing the System" on page 65.
7
Ensure that the controller card is firmly seated into the INTERNAL
STORAGE system board connector. See "Installing a SAS Controller Card"
on page 112.
8
If you have a SAS RAID controller, ensure that the following components
are properly installed and connected:
• Memory module
• RAID battery
9
Verify that the cable connections between the backplane and the SAS
controller are correct. See "SAS Backplane (Service-Only Procedure)" on
page 122.
10
Close the system. See "Opening and Closing the System" on page 65.