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164 Troubleshooting Your System
7
Ensure that the tape drive’s interface/DC power cable is connected to the
tape drive and controller card.
8
Close the system. See "Opening and Closing the System" on page 65.
9
Reconnect the system to the electrical outlet, and turn on the system,
including attached peripherals.
10
If the problem is not resolved, see the documentation for the tape drive for
additional troubleshooting instructions.
11
Reinstall the tape-backup software as instructed in the tape-backup
software documentation.
12
If you cannot resolve the problem, see
"Getting Help" on page 179
.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
Problem
• Error message indicates a problem with an expansion card.
• Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Run the appropriate online diagnostic test. See ""Running the System
Diagnostics" on page 167.
2
Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
3
Open the system. See "Opening and Closing the System" on page 65.
4
Ensure that each expansion card is firmly seated in its connector. See
"Expansion Cards" on page 77.
5
Close the system. See "Opening and Closing the System" on page 65.