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EMC's Policies and Requirements for EMC Support Matrix
EMC's Support Matrix Policies and Requirements
This section describes EMC's policies and requirements for the EMC Support Matrix document.
Purpose and Limitations of this Document
This document is being provided for informational purposes only and may change at any time. This version supersedes and replaces all previous versions. The
information is to serve only as a guide for those configurations/products which EMC has qualified. The information in this document is a subset of the
information that can be found on the E−Lab Interoperability Navigator tool which is available for all EMC personnel, customers and partners. The E−Lab
Interoperability Navigator site may be reached at http://elabnavigator.emc.com.
The information included in this document is intended as a guide in the configuration of systems for EMC's products. It is not intended to be the sole resource
for system configuration. For more information or answers to questions not found in this document, please see EMC's website, other EMC documentation, such
as EMC's Host Connectivity Guides, EMC Networked Storage Topology Guide, EMC CLARiiON Open Systems Configuration Guide, relevant vendor
documentation, or contact your EMC Sales or EMC Customer Service representative.
For Symmetrix 4.x support, please look at the Symmetrix 8000 Series section and check the footnotes for model/microcode compatibility. EMC employees can
obtain older revisions of ESM containing more Symmetrix 4.x information from the Symmetrix Service Readiness group.
For a complete listing of any known issues with the current support matrix content, please review the ESM Errata on E−Lab Interoperability Navigator. To report
any issues with the content contained within the support matrix, follow the steps documented on the Contacts link on E−Lab Interoperability Navigator. E−Lab
Interoperability Navigator can be reached at http://elabnavigator.emc.com.
Policies for Qualifying Systems
Policies and procedures for support of EMC products are set forth in the customer's applicable agreements. EMC's publication of information relating to system
configurations covers only those outlined in this document or by approval from EMC Engineering. Other system configurations not found in this document are
not qualified without EMC Engineering approval. EMC has qualified hardware and software provided only by the vendors listed in this document, and host
systems, hardware and software from other vendors are not qualified, and may never be. Please contact your EMC Sales or EMC Customer Service
representative for updates or information not included in this document.
EMC maintains a large collection of the products listed above as well as third−party application software for qualification with EMC's storage systems and to
simulate customer environments, but you must consult the vendors for information about their system internals, such as hardware and associated drivers.
Policy for Future Qualification of Operating System Software Releases
The information in this document is maintained by EMC and EMC strives to update this document with new releases of hardware, operating systems, firmware,
BIOS, switch software, etc., as they become available from the vendors. EMC works with the vendors during their development and release processes in order
to be fully informed at the time the vendors release new versions. EMC does not announce qualification prior to vendors' General Availability. In some cases,
EMC may choose to perform regression testing following the vendors' GA; in these cases and in cases where advance preparation is not possible, EMC may
validate and qualify vendors' products as appropriate after they have been released. For early support of such products, including vendor beta participation,
contact your EMC Sales or EMC Customer Service representative.
Policy for End−of−Life Support
EMC strives to continue support for any installed platforms, but may remove support from this host matrix for new installations within three months after the
vendor has announced that this platform has reached the end of life. EMC will continue support for existing installations of hardware, operating systems, and
components that the vendor has officially declared to have reached end of life as long as support is available from the vendor. For the full list of EMC product
end of life and end of support, please see the "Release and End of Life Dates" pages on the Support section of Powerlink.
03/04/2009 2 EMC's Policies and Requirements for EMC Support Matrix