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Note:
The printer beeps once if you press a control panel button when the
corresponding function is not available.
Problems and Solutions
Most printer problems are easy to solve. Use the information in
this section to find the source of and solution to any printer
problems that occur.
Determine the type of problem that occurred, and see the
appropriate section below:
Power supply problems 7-3
Paper loading or feeding problems 7-4
Wrong top-of-form position 7-7
Wrong tear-off position 7-8
Printing or printout quality problems 7-9
You can also use the self test to determine whether the printer
or the computer is causing the problem. See page 7-15 for
instructions on printing a self test. To pinpoint communication
problems, experienced users may want to use the printer’s hex
dump mode, described on page 7-17.
To clear a paper jam, see page 7-13.
Power supply problems
The control panel lights come on briefly, but then go off and
stay off.
Cause What to do
The printer’s voltage rating
does not match the voltage
of your electrical outlet.
Check the printer and the outlet
voltage ratings. If the voltages do
not match, unplug the printer
immediately and contact your dealer.
7
Troubleshooting
R
Gentian-W Rev.C
A5 size Chapter 7
11/17/97 pass 0
Troubleshooting
7-3