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Contacting Customer Support
If your printer is not operating properly and you cannot solve the
problem using the troubleshooting information in Chapter 7, contact
customer support services for assistance. See the section for your country
below.
We will be able to help you much more quickly if you give us the
following information:
Printer model:
Serial number of your printer:
(The serial number label is on the back of the printer.)
Brand and model of your computer:
Printer software version:
(Click the About button in your printer driver.)
Windows version (for example, NT, 95, or 3.1):
Software application(s) you normally use with your printer and their
version number(s):
For United States and Canada Users
If you purchased your printer in the United States or Canada, EPSON
provides customer support through the following services:
Electronic support services
Service Access
World Wide Web From the Internet, you can reach EPSON’s home page
at
http://www.epson.com.
EPSON Internet FTP Site If you have Internet FTP capability, use your Web
browser (or other software for FTP downloading) to log
onto
ftp.epson.com
with the user name
anonymous
and your e-mail address as the password.
EPSON Download Service You can call the EPSON Download Service at
(800) 442-2007
. Set your communications software to 8
data bits, 1 stop bit, no parity. Modem speed can be
up to 28.8 Kbps.
EPSON Forum on
CompuServe
®
Members of CompuServe can type
GO EPSON
at the
menu prompt to reach the Epson America Forum. For
a free introductory CompuServe membership, call
(800) 848-8199 and ask for representative #529.
L
Gentian-W Rev.C
A5 size Appendix D
11/13/97 pass 0
D-2
Customer Support Information