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• The "Novell Status" block should state the Novell printer server name to
which the printer is connected. If the node name reads "NPIxxxxxx"
(xxxxxx=last six digits of the MIO’s LAN address), the MIO card has not
been configured for a Novell server. This could indicate that the card is
operating under a IPX protocol other than Novell. Consult with the
network administrator if the Node Name is not present.
• In the TCP/IP protocol block, the default IP address is "192.0.0.192." It is
acceptable to operate the printer with this default address. The error
message, "ARP DUPLICATE IP ADDRESS" may appear in this block. This
is also an acceptable error code if the TCP/IP protocol is not being used.
Please check with the network administrator to determine the correct IP
Address for the printer.
Verify Host System Operation
Try to print to another known working printer or move the failing printer to
a known working location. Verify that the correct driver is installed and
operating properly. Check with HP Service and Support in the User’s
Manual to obtain the latest Windows and PostScript drivers.
Note
To display the printer driver version:
In the printer driver, select the Print Quality tab and click on About to
display the printer driver revision level.
Verify Network and Server Operation
• Try to print the job to the printer’s parallel port.
• Try to print from the host system through the network to another printer.
Contact the network administrator for assistance.
7-20 Troubleshooting