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Message
Description Recommended
Action
13.11 PAPER JAM Error
Message
13.59.11
A paper jam occurred at Vertical Transfer
Assembly exit or after opening the Vertical
Transfer Assembly. Paper in PS32 (see
Figure 7-14) at power-on (flush routine not
implemented at power-on). If Error Log
Message 13.59.1y is followed by 66.00.19 or
66.00.20 in the printer’s error log, this means
the printer was printing a long job and a
time-out occurred.
See all recommendations listed
for Error Log Message 13.27.11,
and follow these steps: Cycle
power to clear the error. Replace
vertical transfer door assembly.
13.12 PAPER JAM Error
Message
13.01.12
A paper jam occurred at the Flipper
Assembly’s input (refer to Figure 7-17). The
flipper assembly is located in the upper
portion of the Multi-Bin Mailbox; the
assembly receives paper from the printer via
the Input Paper Guide and directs paper into
either the face-up bin or into the transport
belt of the mailbox. PSEntry detects paper
entering the Flipper Assembly.
NOTE: Power off the printer. Position the
mailbox away from the print engine. Hold
down the mailbox interlock (refer to Figure
7-12, callout 3). Then power on the printer.
The mailbox goes through its normal
power-on sequence (the head assembly in
the mailbox moves to the bottom-most
position on the mailbox, then travels up to its
home position). Any fault condition in the
mailbox prevents it from going through its
normal power-on, full down and up
sequence.
Clear the paper jam:
Ensure the Multi-Bin Mailbox is
seated adjacent to the printer,
and the mailbox input paper
guide fits snugly into the print
engine. Both devices should sit
on level, sturdy surfaces. Check
the PSEntry photosensor flag by
opening the paper access flap at
the rear of the flipper assembly
(refer to Figure 7-17). Slide a
piece of paper through the paper
input slot. While sliding the paper
through the slot, see if the black
page width flag moves up and
down easily. If the flag’s
movement is hindered, remove
the obstruction or replace the
mailbox assembly.
Under normal operating
conditions, if you were to hold this
flag up, to its top-most position,
and then power-on the printer, the
printer displays 13.12 PAPER
JAM (Error Log Message
13.01.12).
13.12 PAPER JAM Error
Message
13.02.22
A paper jam occurred at the Face-Up Bin
(output of the Flipper Assembly). The Flipper
Assembly, located in the upper portion of the
Multi-Bin Mailbox, receives paper from the
printer via the Input Paper Assembly (refer to
Figure 7-20). The assembly directs paper to
either the Face-Up Bin or to the mailbox’s
transport belt. PSFaceUp sensor flag detects
paper as the paper moves from the Flipper
Assembly into the Face-Up Bin (refer to
Figure 7-17).
Clear the paper jam by verifying
that the sensor flag is free moving
(refer to Figure 7-17). Remove
any obstructions. Replace the
Multi-Bin Mailbox if it is broken or
interferes with the flag’s
movement.
Under normal operating
conditions, if you were to hold this
flag up, to its top-most position,
and then power-on the printer, the
printer displays 13.12 PAPER
JAM (Error Log Message
13.02.22).
Table 7-5 Printer Control Panel Messages (continued)
7-44 Troubleshooting