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Service Approach
Repair of the printer normally begins with a three-step process:
• Step 1: Isolate the problem to the major system, i.e. the host computer,
the network and/or server, or the printer system.
• Step 2: Determine if the problem is located in the accessories or in the
printer engine.
• Step 3: Troubleshoot the problem using the procedures in Chapter 7.
Once a faulty part is located, repair is usually accomplished by assembly
level replacement of Field Replaceable Units (FRUs). Some mechanical
assemblies may be repaired at the subassembly level. Replacement of
components on the printed circuit assemblies is not supported by
Hewlett-Packard.
Ordering Parts
Field replaceable part numbers are found in Chapter 8 of this manual.
Replacement parts may be ordered from HP’s Support Materials
Organization (SMO), or Support Materials Europe (SME).
Phone numbers for the various sources are:
• SMO (Support Materials Organization)
1-800-227-8164 (U.S. Only)
• SME (Support Materials Europe)
(49 7031) 142253
• HP’s Distribution Center (HPD)
1-303-353-7650
Exchange Program
HP offers remanufactured assemblies for some parts. These are identified
in Chapter 8 and can be ordered through Parts Direct Ordering (PDO),
Support Materials Organization (SMO), or Support Materials Europe (SME).
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