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Paper Path Test Source and Output Selection
Customer Print Job
Ask the customer to send a print job from the problem source(s) to the
problem destination(s). Try to recreate the paper jam errors by having the
customer do typical print jobs and the type of print job that has been
causing the paper jams.
Note
When verifying print jobs, ensure that all of the settings are selected as
desired. Keep in mind that application settings take priority over Driver
settings, which take priority over the the printer control panel settings. If a
single setting is not present in the application, but is set in the driver, that
will override the front panel settings.
JetAdmin does have capabilities to override paper types and sizes and
certain conditions.
Figure 7-10
7-22 Troubleshooting