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RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)
iv
Installing Blank Cards into the Card Hopper ___________________________________________ 4-10
Lowering the Card Output Hopper___________________________________________________ 4-13
Flipper Table Module Installation______________________________________________________ 4-14
Installing the Flipper Table Module Assembly (D900200) ________________________________ 4-14
DTC400 Card Printer/Encoder Card Flipper Module Upgrade Kit_____________________________ 4-17
Introduction ____________________________________________________________________ 4-17
Installing the Card Flipper Module Upgrade Kit ________________________________________ 4-18
Printer Driver Installation ____________________________________________________________ 4-26
Installing the Printer Driver ________________________________________________________ 4-26
Printing a Test Print Image_________________________________________________________ 4-39
Printer Transport ___________________________________________________________________ 4-41
Moving the Printer to another location________________________________________________ 4-41
Section 5: General Troubleshooting __________________________________________5-1
Table of Contents ___________________________________________________________________ 5-1
Safety Messages (review carefully)______________________________________________________ 5-3
Communications Errors_______________________________________________________________ 5-4
Resolving the Communication Errors__________________________________________________ 5-4
Print Process Errors__________________________________________________________________ 5-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 5-6
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)__________________ 5-9
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) ______________________ 5-11
Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted)________________________ 5-13
Resolving the Mag Verify Error_____________________________________________________ 5-14
Resolving the No Mag Installed Error ________________________________________________ 5-17
Resolving a Ribbon Sensor Error (Ribbon Miscue) ______________________________________ 5-19
Resolving a Ribbon Break Jam Error_________________________________________________ 5-21
Resolving a Ribbon Out Error ______________________________________________________ 5-23
Resolving a No Ribbon Installed Error________________________________________________ 5-24
Resolving a Invalid Ribbon Error____________________________________________________ 5-26
Resolving a Wrong Ribbon Error____________________________________________________ 5-28
Resolving a Card Jam Error ________________________________________________________ 5-30
Resolving a Headlift Motor or Sensor Error____________________________________________ 5-32
Resolving the Cover Open Error Message _____________________________________________ 5-33
Resolving the Blank Output issues___________________________________________________ 5-35
Flipper Table Module Assembly Problems_______________________________________________ 5-38
Resolving the No Flipper Table Module problem _______________________________________ 5-38
Resolving the Flipper Jam Error_____________________________________________________ 5-39
Diagnosing Image Problems __________________________________________________________ 5-41
Resolving the Pixel Failure problems_________________________________________________ 5-41
Resolving the Card Surface Debris problems___________________________________________ 5-42
Resolving the Incorrect Image Darkness problems ______________________________________ 5-43
Resolving Ribbon Wrinkle problems _________________________________________________ 5-45
Resolving the Excessive Resin Printing problems _______________________________________ 5-47
Resolving the Incomplete Resin Printing problems ______________________________________ 5-49
Resolving the Image Placement problems _____________________________________________ 5-50
Resolving the Poor Image Quality problems ___________________________________________ 5-53
Running the Self Test _______________________________________________________________ 5-54
Running the Standard Self Test Print _________________________________________________ 5-55
Running the Magnetic Self Test (HiCo Only) __________________________________________ 5-56
Section 6: Printer Adjustments_______________________________________________6-1
Table of Contents ___________________________________________________________________ 6-1
Safety Messages (review carefully)______________________________________________________ 6-4
Safety Messages (review carefully)______________________________________________________ 6-5
DTC400/DTC300 Print Driver Options __________________________________________________ 6-6