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6
6-11
GFK-1004B
Chapter 6 Troubleshooting
Table 6-10. Exception Log Event Codes
Log Event
Code Possible Cause and Resolution
Event “1”
Powerup
This is an event logged on every initialization of the Ethernet Interface. This
event is meant to indicate the boundaries between Restarts. By checking the
count for this event, you may find how many Restarts are occurring. This
event never causes the STATUS LED to go OFF.
Entry 2 indicates the type of system initialization, as described below:
0 Normal Ethernet Interface startup (operational state).
1 Soft Switch Entry Utility.
2 Factory Network Test Utility.
3 Field Network Test Utility. Field Network Test has been explicity
requested
4 Software Load Utility selected.
Entry 3 indicates the event that caused the system initialization to occur:
0 Normal powerup.
1 Restart request through pushbutton.
2 Load request through pushbutton.
3 Station Manager restart request.
4 Station Manager load request.
5 Automatic restart due to system error (see preceding log event 2).
6 Automatic load due to system error (see preceding log event 2).
7 Entry from loader.
8 Ethernet Interface restarted itself after receiving Soft Switch
parameters from the CPU which are different from the
parameters currently in use.
Entry 4 shows the state of Soft Switches that may limit the extent of operation
of the Ethernet Interface.
Entry 4 LAN Online BP Online
0 YES YES
1 YES NO
2 NO YES
3 NO NO
Event “2”
System events
This event is logged by the system when a catastrophic system error occurs.
Check for the value of the system error in Entry 2 of the log event and follow
the instructions below.
System Error: 01
“LAN PROM/software mismatch; running soft Sw util”
This error indicates that incorrect software has been loaded into the
Ethernet Interface. Entry 3 indicates the lowest required RAM software
version; Entry 4 indicates the actual RAM software version. The system
cannot initialize with incorrect software. Check that the proper Ethernet
Interface software is being downloaded by the GSM. If the Ethernet
Interface PROM firmware has been recently upgraded, be sure that
compatible software is being downloaded. This fault causes entry into
the Soft Switch Entry Utility.
System Error: 02
“LAN PROM/software mismatch; running soft Sw util”
This error indicates that the loaded Ethernet Interface software requires a
higher revision of the PROM firmware than is installed on the Ethernet
Interface. Entry 3 indicates the lowest required PROM firmware version;
Entry 4 indicates the actual installed PROM firmware version.