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282 Chapter 9 – Problem solving
Rev. 1.0
Solving persistent output-quality problems
If you have completed all of the steps listed under “Output-quality troubleshooting procedures” on page 281 and the output-
quality problem persists, follow these steps:
1 Use the following output-quality-defect chart to identify your output-quality defect.
2 Go to the page that is indicated beneath the defect you identify and use the solutions listed there to solve the
output-quality problem.
3 If the procedures do not solve the problem, print the Print Quality Troubleshooting Pages and follow the diagnostic
procedure that is listed on the first page to help isolate the defect to a particular component.
4 If the problems persist, or if your output-quality defect is not shown in the output-quality defect chart, contact your
local HP-authorized service and support center. See “Information from the MFP” on page 310 for more information.
The output-quality defect chart assumes the use of let
ter- or A4-size media that has moved through the MFP long edge
first. See “Solving persistent output-quality problems” on page 282.
Output-quality-defect chart
Use the examples in the output-quality-defect chart to determine which output-quality problem you are experiencing, and
then see the corresponding pages to find information that can help you troubleshoot the problem.