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300 Chapter 9 – Problem solving
Rev. 1.0
The job prints with
incorrect fonts.
• If you are printing an .EPS file, try downloading the fonts that are contained in the .EPS file
before printing. Use the HP LaserJet Utility. (See the User Reference Guide on the CD-
ROM.)
• If the document is not printing with New York, Geneva, or Monaco fonts, go into the Page
Setup dialog box and select Options to deselect the substituted fonts.
The job is not sent to
the correct MFP.
• For Macintosh systems: Another MFP with the same or similar name might have received
the print job. Make sure that the MFP name matches the name selected in the Chooser.
• For PCs: Make sure that you have selected the correct MFP in the Print dialog box in your
software program.
The job prints in
Courier (the MFP
default font) instead of
the requested font.
• The requested typeface is not available in the MFP or is not present on the disk. Use a font-
download utility to download the font that you want.
• Fonts downloaded to memory are lost when the MFP is turned off. They are also lost if
Resource Saving is not used and a personality switch is performed to print a PCL job. Disk
fonts are not affected by PCL jobs or by turning the MFP off.
• Print a PS Font Page to verify that the font is available. If a disk font appears to be missing,
it might be because a software utility was used to delete the font, because the disk was
reinitialized, or because the disk drive is not installed correctly. Print a configuration page to
verify that the disk drive is installed and is functioning correctly.
• Print a Disk Directory to help identify the available fonts.
Situation Solution