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292 Chapter 9 – Problem solving
Rev. 1.0
The 2,000-sheet side input tray
(tray 4) does not work.
• Make sure that the power cord is firmly plugged in to both the MFP and the
power receptacle. Remove and reconnect the power cord.
• If the problem persists, you might need to replace the cable that connects the
tray to the MFP.
• See The MFP does not print from tray 2, tray 3, or the 2,000-sheet side input
tray (tray 4).
The MFP will not start. Make sure that your MFP power cord is plugged into an outlet that supplies the
correct amount of voltage. If a 110V MFP is plugged into a 220V outlet, you might
need to replace the power supply. Contact an HP-authorized service or support
provider. (See “Information from the MFP” on page 310, or
www.hp.com/clj9500mfp
.
Situation Solution