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Fax error messages
Alert and warning messages appear temporarily and might require the user to acknowledge the
message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the
job might not complete or the print quality might be affected. If the alert or warning message is related
to printing and the auto-continue feature is on, the product will attempt to resume the printing job after
the warning has appeared for 10 seconds without acknowledgement.
Alert and warning message tables
Table 12-1 Alert and warning messages
Control panel message Description Recommended action
Comm. error A fax communication error occurred between
the product and the sender or receiver.
Allow the product to retry sending the fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Fax delayed – Send memory full Fax memory is full. Cancel the fax by pressing OK or Cancel.
Resend the fax. You might need to send the
fax in multiple sections if the error occurs
again.
Fax is busy Canceled send The fax line to which you were sending a fax
was busy. The product has canceled sending
the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the Redial if busy option is
enabled.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Fax is busy Redial pending The fax line to which you were sending a fax
was busy. The product automatically redials
the busy number. See
Set autoredial
on page 116.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
138 Chapter 12 Fax (fax models only) ENWW