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Performance problems
Problem Cause Solution
Faxes are transmitting or being received
very slowly.
The fax might be very complex, such as
one with many graphics.
Complex faxes take longer to be sent or
received. Breaking longer faxes into
multiple jobs and decreasing the
resolution can increase the transmission
speed.
The receiving fax machine might have a
slow modem speed.
The product sends the fax only at the
fastest modem speed that the receiving
fax machine can accept.
The resolution at which the fax was sent
or is being received might be very high.
To receive the fax, call and ask the
sender to lower the resolution and
resend the fax. To send the fax, lower the
resolution and resend the fax.
The telephone line might be
experiencing line noise.
Hang up and resend the fax. Have the
telephone company check the telephone
line.
If the fax is being sent via a digital phone
line, contact the service provider.
The fax is being sent via an international
call.
Allow more time to transmit fax jobs
internationally.
The original document has a colored
background.
Reprint the original document with a
white background, and then resend the
fax.
The fax activity logs or fax call reports are
printing at inappropriate times.
The fax activity log or fax call reports
settings are not correct.
Print a configuration page and check
when the reports print.
The product sounds are too loud or too
soft.
The volume setting might not be adjusted
correctly.
Adjust the product volume setting.
148 Chapter 12 Fax (fax models only) ENWW