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The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup
Utility.
Cause
Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong product name, IP address, or "Rendezvous" or "Bonjour"
host name is being used.
Check the product name, IP address, or "Rendezvous" or "Bonjour"
host name by printing a configuration page See
Information pages
on page 158. Verify that the name, IP address, or "Rendezvous" or
"Bonjour" host name on the configuration page matches the product
name, IP address, or "Rendezvous" or "Bonjour" host name in the
Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Open the print queue, and then click Start Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or "Rendezvous"
or "Bonjour" host name might have received your print job.
Check the product name, IP address, or "Rendezvous" or "Bonjour"
host name by printing a configuration page See
Information pages
on page 158. Verify that the name, IP address, or "Rendezvous" or
"Bonjour" host name on the configuration page matches the product
name, IP address, or "Rendezvous" or "Bonjour" host name in the
Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to
the product before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)
224 Chapter 15 Problem solve ENWW