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Control panel message Description Recommended action
Fax storage is full. Unable to answer call Memory is full Print out the private receive faxes or delayed
faxes. Clear the product memory.
Invalid entry Invalid data or response. Correct the entry.
No Dial Tone The product could not detect a dial tone. Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
No document sent The product did not scan any pages, or it did
not receive any pages from the computer to
transmit a fax.
Try sending the fax again.
No fax answer Redial pending The receiving fax line did not answer. The
product attempts to redial after a few minutes.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
No fax answer. Canceled send Attempts to redial a fax number failed, or the
“Redial-no answer” option was turned off.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the redial option is enabled.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
No fax detected The product answered the incoming call but
did not detect that a fax machine was calling.
Allow the product to retry receiving the fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Table 12-1 Alert and warning messages (continued)
140 Chapter 12 Fax (fax models only) ENWW