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Problem Cause Solution
The product is receiving faxes but is not
sending them.
If the product is on a digital system, the
system might be generating a dial tone
that the product cannot detect.
Disable the detect-dial-tone setting.
If the error persists, contact the system
service provider.
A poor telephone connection might exist. Try again later.
The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
●
Turn up the volume on the product
and press Start Fax on the control
panel. If a dial tone exists, the
telephone line is working.
●
Perform a fax test to verify that the
phone line works and is plugged
into the correct port (see
Perform a
fax test on page 143).
Outgoing fax calls continue to be dialed. The product automatically redials a fax
number if the redial options are set to
On.
To stop the product from redialing a fax,
press Cancel. Or change the redial
setting.
Sent faxes are not arriving at the
receiving fax machine.
The receiving fax machine might be off
or might have an error condition, such as
being out of paper.
Call the recipient to verify that the fax
machine is on and ready to receive
faxes.
The originals might be incorrectly loaded. Verify that the original documents are
correctly loaded into the ADF input tray
or flatbed scanner.
A fax might be in memory because it is
waiting to redial a busy number, other
jobs that are ahead of it are waiting to be
sent, or the fax is set up for a delayed
send.
If a fax job is in memory for any of these
reasons, an entry for the job appears in
the fax log. Print the fax activity log and
check the Status column for jobs that
show a Pending designation.
Sent faxes include a block of gray
shading at the end of each page.
The glass-fax size might be set
incorrectly.
Verify that the setting is correct.
Sent faxes have data missing from the
end of each page.
The glass-fax size might be set
incorrectly.
Verify that the setting is correct.
The control panel shows a low-memory
error.
The fax might be too large, or the
resolution might be too high.
Try one of the following:
●
Divide a large fax into smaller
sections, and then fax them
individually.
●
Clear stored faxes to make more
memory available for outgoing
faxes.
●
Configure the outgoing fax as a
delayed fax, and then verify that it
will send completely.
●
Make sure that the product is using
the lowest resolution setting
(Standard).
ENWW Solve fax problems 145