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Repacking the device
If HP Support determines that your device needs to be returned to HP for repair, follow the steps below
to repack the device before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the device
1. Remove and retain the print cartridge.
CAUTION: It is extremely important to remove the print cartridge before shipping the device. A
print cartridge that remains in the device during shipping will leak and entirely cover the device
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
2. Remove and retain the power cable, interface cable, and optional accessories.
3. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
4. In the U.S., call HP Support to request new packing material. In other areas, use the original packing
material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
ENWW Repacking the device 235