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Problem Cause Solution
Communication errors on the PC One or more of the printer cables is loose. Check the printer cables and make sure they
are plugged in securely.
The product is not on. Turn the product on.
If the product is connected through a
network, the IP address may have changed.
Verify that the IP Address for the product is
correct.
Antivirus, antispyware, or firewall software
may be interfering with communication.
Consult the antivirus, antispyware, or
firewall software documentation.
The product is in an error state. Check the product control panel and clear
any errors by following the on-screen
instructions.
The product is busy with another task. Wait for the product to finish.
The wrong scanner driver is selected for the
product.
Verify that the scanner driver is correct.
The scan job does not complete. The resolution may be too high for the
available memory on the PC.
Try scanning at a lower resolution.
Scan To destinations do not
appear on the product.
The product may have been power cycled. Wait a few minutes for the product to update
the Scan To destinations list.
Click Update in the Scan To setup
application to add destinations to the
product.
218 Chapter 15 Problem solve ENWW