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If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5. Have any software programs been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6. Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection.
7. If other users are able to print, are they using the same network operating system?
Check your system for proper network operating system setup.
8. Is your protocol enabled?
Check the status of your protocol on the network configuration page. See
Information pages
on page 158. You can also use the embedded Web server or HP ToolboxFX to check the status
of other protocols. See
HP ToolboxFX on page 160.
222 Chapter 15 Problem solve ENWW