Filter
Top Products
Problems receiving faxes
Use the table in this section to solve problems that might occur when receiving faxes.
NOTE: Use the fax cord that came with the product in order to ensure that the product functions
correctly.
Problem Cause Solution
The product cannot receive faxes from
an extension telephone.
The extension-telephone setting might
be disabled.
Change the extension-telephone setting.
The fax cord might not be securely
connected.
Verify that the fax cord is securely
connected between the telephone jack
and the product (or another device that is
connected to the product). Wait until you
hear fax tones, then press 1-2-3 in
sequence, wait for three seconds and
hang up.
The product dialing mode might be
incorrectly set, or the extension phone
might be incorrectly set.
Verify that the product dialing mode is set
to Tone. Verify that the extension phone
is set up for tone dialing as well.
The product is not answering incoming
fax calls.
The answer mode might be set to
Manual.
If the answer mode is set to Manual, the
product does not answer calls. Start the
fax-receiving process manually.
The rings-to-answer setting might not be
set correctly.
Check the rings-to-answer setting to
verify that it is set properly.
The answer-ring pattern feature might be
turned on, but you do not have the
service, or you do have the service and
the feature is not set correctly.
Check the answer-ring pattern feature to
verify that it is set properly.
The fax cord might not be correctly
connected, or the fax cord is not working.
Perform a fax test to verify that the phone
line works and is plugged into the correct
port (see
Perform a fax test
on page 143).
The product might not be able to detect
incoming fax tones because the
answering machine is playing a voice
message.
Re-record the answering machine
message, leaving at least two seconds of
silence at the beginning of the message.
Too many devices might be connected to
the telephone line.
Do not attach more than three devices to
the line. Remove the last device that was
connected and determine whether the
product works. If not, continue removing
devices one at a time and retry after
removing each one.
The telephone line might not be working. Do one of the following:
●
Increase the volume on the product,
and then press Start Fax on the
control panel. If a dial tone exists,
the telephone line is working.
●
Perform a fax test to verify that the
phone line works and is plugged
into the correct port (see
Perform a
fax test on page 143).
146 Chapter 12 Fax (fax models only) ENWW