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Control panel message Description Recommended action
Fit to Page on flatbed only The copy reduce/enlarge feature (called "Fit
to Page") applies only to copies made from
the flatbed scanner.
Use the flatbed or select another reduction/
enlargement setting.
Install [color] cartridge One of the color cartridges is not installed with
the door closed.
Install the indicated color cartridge.
Invalid driver Press OK You are using the incorrect printer driver. Select the printer driver that is appropriate for
your product.
Invalid entry Invalid data or response. Correct the entry.
Jam in (area), Open door and clear jam There is a paper jam in the print paper path
or output bin.
Clear the jam from the area indicated on the
product control panel, and then follow the
control panel instructions. See Clear jams
on page 195.
Jam in Tray 1, Clear jam and then press
OK
The product has detected a jam in tray 1. Clear the jam from tray 1, and then follow the
control panel instructions. See
Clear jams
on page 195.
Load paper Out of paper in all available trays. Load paper in trays.
Load Tray 1 <TYPE> <SIZE>, Press OK to
use available media
Device is processing a job, but no trays
match.
Load paper in the correct orientation.
Press OK to use existing tray settings.
Load Tray 1, <PLAIN> <SIZE> / Cleaning
mode, OK to start
Cleaning mode paper prompt. Load a clean sheet of paper in the correct
orientation, then press OK to begin the
cleaning procedures.
Manual Duplex Load Tray 1, Press OK Manual duplex mode. Load paper in the correct orientation.
Manual feed <SIZE> <TYPE>, Press OK to
use available media
Print Manual Feed mode. Load paper into tray 1.
Memory is low Try again later The product does not have enough memory
to start a new job.
Wait until the current job is finished before
starting a new job.
Turn the product off and then on to clear the
memory.
Memory is low. Press OK The product memory has been almost
completely filled.
Press Cancel to clear the error.
Break the job into smaller jobs that contain
fewer pages.
Turn the product off and then on to clear the
memory.
Memory low Only 1 copy made. Press OK
to continue.
The product does not have enough memory
to complete the collated copy job.
Break the job into smaller jobs that contain
fewer pages.
Turn the product off and then on to clear the
memory.
Misprint, Press OK Feed delay misprint. Verify that paper is loaded in the input tray.
Reload paper.
Non-HP supply Installed A new supply has been installed that is not
made by HP. This message is appears for
several seconds, and then the product
returns to the Ready state.
If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs that are
required as a result of using non-HP supplies
is not covered under HP warranty.
Table 15-1 Control-panel messages (continued)
194 Chapter 15 Problem solve ENWW