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When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X v10.3
or Mac OS X v10.4.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE: The iMac keyboard is a nonpowered USB hub.
Solve PostScript (PS) errors
The following situations are PS language specific and may occur when several product languages are
being used.
NOTE: To receive a printed or screen displayed message when PS errors occur, open the Print
Options dialog box and click the selection next to the PS Errors section. You can also use the embedded
Web server.
Table 15-3 PS errors
Issue Cause Solution
The job prints in Courier (the product's
default typeface) instead of the typeface
you requested.
The requested typeface is not
downloaded. A personality switch may
have been performed to print a PCL job
just before the PS printing job was
received.
Download the desired font and send the
print job again. Verify the type and
location of the font. Download to the
product if applicable. Check with the
software documentation.
A legal page prints with clipped margins. Print job too complex. You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
A PS error page prints. Print job may not be PS. Make sure the print job is a PS job. Check
to see whether the software program
expected a setup or PS header file to be
sent to the product.
Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)
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